Party City

Aug 17 2021 7pm I just left the store and for the store being as empty as it was, you would think the employees would be more helpful and kind but it wasn't the case. I went to the register to pay for my 2 items, there were 3 employees talking and neither greeted me or asked if I needed help or let me know which register to go to until I said excuse me I would like to pay and one of the woman acted as if I shouldn't have even been there. Finally one of the employees rang up my purchase and at that time both items rang up with the wrong price which I advised the cashier of and he said this is the correct price, I said it's not even the price online you should go and verify the prices and he looked at me as if I was asking him to do something out of this world, I took him directly to where the items were and 1 of the items was wrong in their system and the other was placed incorrectly so I exchanged it for something else. I went to the register where there was another cashier and again the items were incorrectly priced in their system, I advised her that the other cashier had verified the price and she called over the lady that had originally ignored me and she proceeded to give me an attitude and the store Manager Darin approached a d proceeded to fix the prices and the cashier that had originally verified the prices confirmed that I was correct and I told her I had told u the system prices were incorrect she proceeded to give me an attitude and was rude and seemed to be bothered that the store manager whom I thanked for his great customer service had assisted me and she was rolling her eyes and making face gestures to her fellow coworker. I have worked in Customer Service for over 20 years and value great customer service and expect to be treated with respect as I treat others, I'm there spending my money which allows them to have a job but they act as if a customer is a bother...smh. Horrible Customer Service If you need to visit a Party City in Hialeah go to the one located in Hialeah Gardens the employees are always helpful and nice and greet u when u come in. The only reason I'm rating it 1 star is because I can't rate it a 0

This was my first and LAST time shopping at Party City! The store was disgusting and messy. Items were scattered about and the floor was practically brown; the floor is supposed to be white. The bathroom is on a whole different level, I don't even want to get into the details. The employees were nice though, you can tell they try their best to work through the horrendous conditions provided to them by their company. Do better Party City.